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IT Support Specialist - help desk (remote)

Northwind Union Freight · Remote · full time

Northwind Union Freight coordinates shipments and warehousing around Boston, and we need an IT Support Specialist to lead our help desk. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with proof of delivery. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Boston. • We reply to every applicant.

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