IT Support Specialist - help desk (remote)

Northwind Union Hospitality is looking for an IT Support Specialist. The job centres on help desk for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a small organisation of about 138 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with reviews and feedback. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Colorado Springs. • We will tell you what to expect at each step of the hiring process.