IT Support Specialist - help desk (remote)

Bright Willow Community Partners is looking for an IT Support Specialist. The job centres on help desk for food distribution, and it would suit someone who likes steady, practical work. You would join a small organisation of about 11 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Miami. • We reply to every applicant.