IT Support Specialist - help desk (remote)

Fernwood Lakeside Hospitality is a hospitality company in Boise with restaurants, rooms and catering. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 13 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with reviews and feedback. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Boise. • We will tell you what to expect at each step of the hiring process.