IT Support Specialist - help desk (remote)

Bluepeak Harbor Telecom is a telecommunications provider in Chicago focused on reliable home and business connections, and we need an IT Support Specialist to lead our help desk. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with a monthly team day in Chicago. • We will tell you what to expect at each step of the hiring process.