IT Support Specialist - help desk (remote)

Redstone Bright Insurance is looking for an IT Support Specialist. The job centres on help desk for catastrophe response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Wichita. • We will tell you what to expect at each step of the hiring process.