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IT Support Specialist - help desk (remote)

Greenridge Willow Construction Group · Remote · part time

Greenridge Willow Construction Group is looking for an IT Support Specialist. The job centres on help desk for safety records, and it would suit someone who likes steady, practical work. We build things that last and we are honest about schedules. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with safety records. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Atlanta. • We reply to every applicant.

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