IT Support Specialist - help desk (remote)

Clearpath Fern Arts Center runs a venue and education programmes in St. Louis. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 45 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in St. Louis. • We will tell you what to expect at each step of the hiring process.