IT Support Specialist - help desk (remote)

Bright Linden Facilities Group is looking for an IT Support Specialist. The job centres on help desk for supply orders, and it would suit someone who likes steady, practical work. You would join a large organisation of about 504 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with supply orders. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in St. Louis. • We reply to every applicant.