IT Support Specialist - help desk (remote)

We are growing our team at Highbridge Hollow Arts Center and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 178 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in New Orleans. • Applications are reviewed on a rolling basis.