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IT Support Specialist - help desk (remote)

Westbrook Umber Inspection Services · Remote · full time

Westbrook Umber Inspection Services is an inspection company in Portland with field technicians and lab staff. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 833 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Portland. • Applications are reviewed on a rolling basis.

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