IT Support Specialist - help desk (remote)

Clearpath Rowan Civic Services Partners supports public agencies in Columbus with budgeting, records and programmes, and we need an IT Support Specialist to lead our help desk. We follow procedures carefully and explain them clearly. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Columbus. • We reply to every applicant.