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IT Support Specialist - help desk (remote)

Bluepeak Mill Freight · Remote · full time

Bluepeak Mill Freight coordinates shipments and warehousing around Boston, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer tracking. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Boston. • We reply to every applicant.

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