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IT Support Specialist - help desk (remote)

Clearpath Oak Inspection Services Group · Remote · part time

Clearpath Oak Inspection Services Group provides independent inspection and testing for industry across Knoxville. We are hiring an IT Support Specialist to take on help desk. Technicians travel and report carefully. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with scheduling. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with a monthly team day in Knoxville. • Applications are reviewed on a rolling basis.

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