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IT Support Specialist - help desk (remote)

Lumen Junction Financial · Remote · part time

Lumen Junction Financial is a financial-services company in Jacksonville. We are hiring an IT Support Specialist to take on help desk. Career paths are clear. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer onboarding. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Jacksonville. • Applications are reviewed on a rolling basis.

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