IT Support Specialist - help desk (remote)

Harborlight Rook Learning Group operates schools and learning programmes around Anchorage. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 820 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with an occasional day on site in Anchorage. • Applications are reviewed on a rolling basis.