IT Support Specialist - help desk (remote)

We are growing our team at Summit Glen Hospitality and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with guest bookings. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Detroit. • We will tell you what to expect at each step of the hiring process.