IT Support Specialist - help desk (remote)

Westbrook Meridian Civic Services supports public agencies in Nashville with budgeting, records and programmes. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 146 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Nashville. • We will tell you what to expect at each step of the hiring process.