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IT Support Specialist - help desk (remote)

Ironwood Yarrow Banking Services · Remote · contract

Ironwood Yarrow Banking Services is looking for an IT Support Specialist. The job centres on help desk for loan files, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with loan files. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Phoenix. • We reply to every applicant.

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