IT Support Specialist - help desk (remote)

Harborlight Corner Learning Group operates schools and learning programmes around Columbus, and we need an IT Support Specialist to lead our help desk. We follow the school calendar and we like people who like learning. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Columbus. • We will tell you what to expect at each step of the hiring process.