IT Support Specialist - help desk (remote)

Ironwood Stone Foods Group produces packaged foods at its San Jose plant, and we need an IT Support Specialist to lead our help desk. We like people who take pride in what they make. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with cold storage. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in San Jose. • Applications are reviewed on a rolling basis.