IT Support Specialist - help desk (remote)

We are growing our team at Summit Oak Energy and adding an IT Support Specialist whose main responsibility will be help desk. Safety comes first on every shift. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with hardship programmes. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Little Rock. • Applications are reviewed on a rolling basis.