IT Support Specialist - help desk (remote)

Summit Clear Arts Center is looking for an IT Support Specialist. The job centres on help desk for school partnerships, and it would suit someone who likes steady, practical work. We run on creativity, deadlines and a lot of goodwill. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with school partnerships. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Charlotte. • We will tell you what to expect at each step of the hiring process.