IT Support Specialist - help desk (remote)

Cedar Nest Financial Partners is a financial-services company in Austin, and we need an IT Support Specialist to lead our help desk. Trust is the product, so accuracy and clarity matter. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer onboarding. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Austin. • Applications are reviewed on a rolling basis.