IT Support Specialist - help desk (remote)

We are growing our team at Fernwood Quill Telecom and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 34 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Atlanta. • We will tell you what to expect at each step of the hiring process.