IT Support Specialist - help desk (remote)

Silverline Basin Banking Services is a community-focused bank in El Paso serving households and small businesses, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with card disputes. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with a monthly team day in El Paso. • We will tell you what to expect at each step of the hiring process.