IT Support Specialist - help desk (remote)

Greenridge Cross Freight moves freight for manufacturers and retailers out of Hartford, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 23 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with proof of delivery. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Hartford. • We reply to every applicant.