IT Support Specialist - help desk (remote)

We are growing our team at Foxglove Union Civic Services and adding an IT Support Specialist whose main responsibility will be help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Seattle. • Applications are reviewed on a rolling basis.