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IT Support Specialist - help desk (remote)

Lumen Lantern Property Management Partners · Remote · contract

Lumen Lantern Property Management Partners looks after rental homes across the Jackson area, and we need an IT Support Specialist to lead our help desk. Residents are neighbours, not numbers. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with unit turnovers. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Jackson. • Applications are reviewed on a rolling basis.

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