IT Support Specialist - help desk (remote)

Bright Junction Water Authority Group operates treatment plants and pipelines around Providence, and we need an IT Support Specialist to lead our help desk. Crews and office staff work closely together. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Providence. • Applications are reviewed on a rolling basis.