IT Support Specialist - help desk (remote)

Silverline Timber Learning Group is looking for an IT Support Specialist. The job centres on help desk for learning materials, and it would suit someone who likes steady, practical work. You would join a small organisation of about 136 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with a monthly team day in Indianapolis. • We will tell you what to expect at each step of the hiring process.