IT Support Specialist - help desk (remote)

Cedar Summit Insurance Group is looking for an IT Support Specialist. The job centres on help desk for policy renewals, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with policy renewals. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with a monthly team day in Spokane. • We reply to every applicant.