IT Support Specialist - help desk (remote)

We are growing our team at Northwind Maple Community Partners and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Tucson. • We will tell you what to expect at each step of the hiring process.