IT Support Specialist - help desk (remote)

Westbrook Sable Water Authority is a public water utility serving the Charleston area. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with pipe repairs. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with a monthly team day in Charleston. • We reply to every applicant.