IT Support Specialist - help desk (remote)

We are growing our team at Amberfield Cedar Civic Services and adding an IT Support Specialist whose main responsibility will be help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Las Vegas. • We reply to every applicant.