IT Support Specialist - help desk (remote)

We are growing our team at Harborlight Union Civic Services and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in St. Louis. • Applications are reviewed on a rolling basis.