IT Support Specialist - help desk (remote)

Foxglove Ashton Inspection Services Group is looking for an IT Support Specialist. The job centres on help desk for equipment calibration, and it would suit someone who likes steady, practical work. Independence and accuracy are our product. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with equipment calibration. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Houston. • We reply to every applicant.