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IT Support Specialist - help desk (remote)

Greenridge West Inspection Services · Remote · full time

Greenridge West Inspection Services is looking for an IT Support Specialist. The job centres on help desk for test reports, and it would suit someone who likes steady, practical work. Technicians travel and report carefully. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with test reports. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Nashville. • We reply to every applicant.

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