IT Support Specialist - help desk (remote)

Silverline Timber Learning Group operates schools and learning programmes around Spokane, and we need an IT Support Specialist to lead our help desk. Collaboration between teachers and staff is strong. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Spokane. • Applications are reviewed on a rolling basis.