IT Support Specialist - help desk (remote)

Highbridge Quarry Energy is looking for an IT Support Specialist. The job centres on help desk for outage response, and it would suit someone who likes steady, practical work. You would join a large organisation of about 896 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with outage response. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Spokane. • We will tell you what to expect at each step of the hiring process.