IT Support Specialist - help desk (remote)

We are growing our team at Clearpath Hollow Telecom and adding an IT Support Specialist whose main responsibility will be help desk. Technicians and office staff share information daily. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Dallas. • Applications are reviewed on a rolling basis.