IT Support Specialist - help desk (remote)

We are growing our team at Foxglove Union Facilities and adding an IT Support Specialist whose main responsibility will be help desk. Bilingual teams are common. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.