IT Support Specialist - help desk (remote)

We are growing our team at Northwind Glen Health Group and adding an IT Support Specialist whose main responsibility will be help desk. Clinicians and administrators work side by side. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with clinic supplies. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Denver. • We will tell you what to expect at each step of the hiring process.