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IT Support Specialist - help desk (remote)

Bright Rowan Banking Services Group · Remote · part time

Bright Rowan Banking Services Group provides everyday banking and small-business lending around Tulsa. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 378 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with deposit accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Tulsa. • We reply to every applicant.

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