IT Support Specialist - help desk (remote)

Silverline Mill Freight Group is a Indianapolis logistics company with trucks, warehouses and dispatch, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with loads and lanes. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Indianapolis. • We will tell you what to expect at each step of the hiring process.