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IT Support Specialist - help desk (remote)

Cedar Granite Manufacturing · Remote · full time

Cedar Granite Manufacturing makes precision components in Miami. We are hiring an IT Support Specialist to take on help desk. Shifts are steady and overtime is planned. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with tooling. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Miami. • We reply to every applicant.

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