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IT Support Specialist - help desk (remote)

Summit Junction Water Authority · Remote · full time

Summit Junction Water Authority supplies drinking water and treats wastewater for Virginia Beach and nearby communities, and we need an IT Support Specialist to lead our help desk. Safety and public health guide our decisions. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with pipe repairs. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Virginia Beach. • Applications are reviewed on a rolling basis.

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