IT Support Specialist - help desk (remote)

Cedar Ashton Civic Services works with county and city offices around Phoenix. We are hiring an IT Support Specialist to take on help desk. Public service means patience, paperwork and pride in the outcome. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with procurement. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Phoenix. • We will tell you what to expect at each step of the hiring process.