IT Support Specialist - help desk (remote)

Greenridge Maple Community Partners runs community programmes across Buffalo. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with quarterly visits in Buffalo. • We reply to every applicant.