IT Support Specialist - help desk (remote)

We are growing our team at Northwind Forge Banking Services Group and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 912 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with branch operations. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.